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商品編號： 9-403-117 出版日期： 2003/01/27 作者姓名： Perlow, Leslie A.;Ager, David L. 商品類別： Other 商品規格： 18p 再版日期： 2004/04/29 地域： United States 產業： Software publishing 個案年度： 2001 - 2001
商品敘述：
Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA''s CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff leaked before the planned announcement. The situation quickly deteriorated as a series of irate managers called Amon-Higa, demanding to know why they weren''t aware of the layoff and asking her how to handle the situation. She must quickly assess the situation, figure out what went wrong, and decide how to manage each of the company''s stakeholders, including Chuck Bay, KANA''s CEO.
涵蓋領域：
Applications;Crisis management;Downsizing;Hiring & employment;Power and influence
相關資料：
Case Teaching Note, (5-404-060), 14p, by Leslie A. Perlow, David L. Ager
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